Patient Service Associate, Physiotherapy

Join Sengkang General Hospital as a Patient Service Associate in Physiotherapy and become a vital part of our healthcare team in beautiful Bali. In this role, you will be the first point of contact for patients seeking physiotherapy services, ensuring a seamless and efficient experience from the moment they walk through our doors. Your mission is to provide exceptional customer service, manage patient inquiries, and coordinate appointments, all while maintaining the highest standards of professionalism and care.

At Sengkang General Hospital, we are committed to delivering world-class healthcare services in a serene and welcoming environment. Our hospital has been a cornerstone of the community for over 20 years, known for our compassionate staff, state-of-the-art facilities, and patient-centered approach. As a Patient Service Associate in Physiotherapy, you will play a crucial role in enhancing the overall patient experience, helping us continue to set the standard for excellence in healthcare.

Every day, you will interact with patients, answering their questions, guiding them through the process, and ensuring they receive the best possible care. You will use our hospital's patient management system, EMR (Electronic Medical Records), to schedule appointments, process insurance claims, and maintain patient records. Your ability to multitask and work efficiently in a fast-paced environment will be essential to your success in this role.

📋 Tanggung Jawab Pekerjaan

• Greet and assist patients, providing clear and accurate information about physiotherapy services.
• Schedule and manage patient appointments, ensuring efficient use of resources.
• Process insurance claims and handle patient billing inquiries.
• Coordinate with physiotherapists and other healthcare professionals to ensure seamless patient care.
• Maintain and update patient records in the EMR system.
• Assist in the organization and preparation of treatment rooms and equipment.
• Provide excellent customer service, addressing patient concerns and feedback.
• Promote our hospital's services and facilities to potential patients and visitors.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or administrative role in the healthcare industry.
• Familiarity with EMR systems, specifically those used in hospitals.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work well under pressure and in a fast-paced environment.
• Basic understanding of physiotherapy services and procedures.
• Fluency in both English and Bahasa Indonesia.
• High school diploma or equivalent, with a preference for candidates with relevant certifications or training in healthcare administration.

🛠️ Keahlian

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