Merchant Relation Officer (Palembang)

Join Dwi Cermat Indonesia as a Merchant Relation Officer in Palembang and play a pivotal role in fostering strong relationships with SME offline merchants using our Merchant Apps. This position is ideal for dynamic professionals who thrive in sales-driven environments and are passionate about helping small businesses grow. Our team is committed to providing exceptional service and support to our merchants, and we are looking for someone who shares our vision and values.

As a Merchant Relation Officer, you will be the primary point of contact for our offline merchants, ensuring their needs are met and their businesses thrive. You will use our Merchant Apps to manage transactions, provide training, and offer ongoing support. This role offers a unique opportunity to make a tangible impact on the growth and success of small businesses in Palembang.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain relationships with SME offline merchants using Merchant Apps.
• Conduct regular check-ins and provide training to merchants on using the Merchant Apps.
• Monitor merchant transactions and provide support for any issues that arise.
• Collaborate with the sales team to identify new merchant opportunities and close deals.
• Provide exceptional customer service and support to merchants.
• Analyze merchant data to identify trends and opportunities for growth.
• Participate in team meetings and contribute to the development of sales strategies.
• Stay up-to-date with industry trends and best practices in merchant services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in sales, customer service, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using Merchant Apps and other relevant software.
• Ability to work independently and as part of a team.
• Familiarity with the SME sector and merchant services industry.
• Ability to travel to merchant locations as needed.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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